Terms of Service
OVERVIEW
These Terms of Service form an agreement between you and Specialty Pet Products, operating under the brand name Nookloria. In these Terms, “Nookloria,” “we,” “our,” and “us” refer to Specialty Pet Products.
These Terms apply to your access to and use of our website, online store, checkout services, product information, customer support features, and other content or services we make available together, collectively referred to as the “Services.”
Our online store is supported by Shopify, which provides the ecommerce platform used to offer our products and Services. Purchases made through the store are transactions directly between you and Specialty Pet Products.
Please read these Terms carefully before browsing the website, creating an account, submitting information, or placing an order. They contain provisions concerning your legal rights, product purchases, warranty limitations, and liability.
By accessing or using any part of the Services, you confirm that you accept these Terms and our Privacy Policy. If you do not accept them, you must discontinue use of the Services.
SECTION 1: ELIGIBILITY AND CUSTOMER ACCOUNTS
You must be at least the legal age of majority in your state, province, or country of residence to make a purchase through the Services. If you permit a minor to access the website using a device or account that you control, you remain responsible for that activity.
We may require you to provide contact, billing, payment, delivery, or account information. You agree that all information submitted by you will be accurate, complete, and current and that you are legally entitled to provide and use that information.
If you create an account, you are responsible for:
Protecting your password and sign-in credentials
Restricting unauthorized access to your account or device
Reviewing and updating your account information
Notifying us promptly if you suspect unauthorized activity
You may not sell, transfer, license, or assign your customer account to another person. You are responsible for activity conducted through your account except to the extent otherwise required by applicable law.
SECTION 2: PRODUCT INFORMATION AND AVAILABILITY
We make reasonable efforts to present product photographs, dimensions, descriptions, colors, features, and specifications accurately.
However, screen settings, lighting, device displays, packaging updates, and manufacturing variations may cause a product’s appearance to differ slightly from online images. Measurements and colors shown on the website should be treated as reasonable approximations unless expressly stated otherwise.
Product descriptions, prices, packaging, features, and availability may be updated without advance notice. We may discontinue a product, limit purchase quantities, or restrict sales to particular customers or locations when reasonably necessary.
The appearance of a product on the website does not guarantee that it will remain available. If an item becomes unavailable after an order is submitted, we may cancel the affected item and issue an appropriate refund.
SECTION 3: PET PRODUCT USE AND SAFETY
Nookloria products must be used in accordance with their packaging, instructions, warnings, size recommendations, and intended purpose.
Before giving a product to a pet, you are responsible for determining whether it is appropriate for the animal’s size, age, health, behavior, and individual needs. Pets should be supervised whenever supervision is recommended or reasonably necessary.
You should regularly inspect pet products for wear, loose parts, sharp edges, breakage, or other damage. Stop using and safely dispose of any product that becomes damaged or presents a possible choking, ingestion, entanglement, or injury risk.
Information provided through the Services is intended for general product and educational purposes. It is not veterinary advice and should not be used to diagnose, treat, cure, or prevent an illness or medical condition.
Consult a licensed veterinarian if you have questions concerning your pet’s health, diet, allergies, behavior, or suitability for a particular product. If your pet experiences an unexpected reaction or injury, stop using the product and seek appropriate professional care.
SECTION 4: ORDERS AND ACCEPTANCE
Submitting an order is an offer to purchase the selected products. An automated order confirmation only acknowledges that we received your request. It does not necessarily mean that the order has been accepted.
An order is accepted after payment is authorized and we confirm that the products can be fulfilled. We may refuse, limit, or cancel an order for legitimate reasons, including:
Product or inventory unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraud or unauthorized activity
Violation of purchase limits
Restrictions affecting a delivery location
Suspected commercial resale or unlawful export
If an order is declined or canceled after payment has been collected, we will arrange a refund to the original payment method.
Please review product selections, quantities, billing details, and delivery information before submitting your order. Changes and cancellations are governed by our Shipping Policy and may not be possible after fulfillment has begun.
Products purchased through the store are intended for personal or household use unless we expressly agree otherwise. You may not purchase products for unauthorized resale, redistribution, or export.
SECTION 5: PRICES, PAYMENTS, AND TAXES
Prices and promotions may be changed or withdrawn at any time. The amount charged for an accepted order will be the amount displayed at checkout and reflected in the order confirmation, subject to correction of obvious errors.
Unless expressly stated, displayed product prices do not include shipping charges, customs duties, import fees, or applicable taxes.
You agree to provide accurate billing and payment information and confirm that:
You are authorized to use the selected payment method
The payment information is complete and correct
The card issuer or payment provider may authorize the transaction
You are responsible for the final order amount, including disclosed shipping and taxes
Orders are processed in United States Dollars unless another currency is expressly displayed and supported at checkout. A bank or payment provider may apply currency conversion rates or additional fees. Nookloria does not control those external charges.
We may correct billing errors and cancel or adjust transactions involving an obvious pricing, discount, or technical mistake, subject to applicable law.
SECTION 6: PROMOTIONS AND DISCOUNT OFFERS
From time to time, we may provide discount codes, bundled offers, gifts, limited-time pricing, or other promotions.
Promotions may have separate eligibility requirements, expiration dates, product restrictions, purchase limits, or regional conditions. Unless the applicable promotion states otherwise:
Offers cannot be exchanged for cash
Discounts cannot be combined
Codes may be used only once per customer or order
Promotional gifts remain subject to availability
We may cancel or correct a promotion affected by fraud, misuse, a technical malfunction, or a material publishing error. If promotional terms conflict with these Terms, the specific promotional terms will control for that offer.
SECTION 7: SHIPPING, DELIVERY, RETURNS, AND REFUNDS
Order preparation, shipping charges, tracking, delivery estimates, customs responsibilities, and address changes are governed by our Shipping Policy.
Delivery dates are estimates rather than guaranteed arrival dates. Carrier disruptions, customs procedures, weather events, public holidays, incorrect addresses, and other circumstances may affect delivery.
Risk of loss and ownership of products transfer as determined by applicable law. Nothing in these Terms limits any mandatory rights relating to goods lost or damaged during delivery.
Return eligibility, exclusions, authorization procedures, exchanges, and refund processing are governed by our Return and Refund Policy.
If a conflict exists between these Terms and a specific provision of our Shipping Policy or Return and Refund Policy, the more specific policy will apply to that issue, except where applicable law requires otherwise.
SECTION 8: INTELLECTUAL PROPERTY
The Services and their content, including the Nookloria name and logo, product names, photographs, text, illustrations, page layouts, videos, graphics, icons, audio, designs, and other materials, are owned by or licensed to Specialty Pet Products.
These materials may be protected by copyright, trademark, trade dress, and other intellectual property laws in the United States and other countries.
We grant you a limited, revocable, non-exclusive, and non-transferable right to access the Services for lawful personal shopping and informational purposes.
Without prior written permission, you may not:
Copy or republish substantial portions of the Services
Use our photographs, videos, or descriptions for commercial purposes
Modify or create derivative works from protected content
Remove ownership or copyright notices
Use the Nookloria name, logo, or branding in a misleading manner
Present yourself as an agent, distributor, or authorized representative of Nookloria
No provision of these Terms transfers ownership of Nookloria intellectual property to you. Rights not expressly granted remain reserved.
Shopify and other third-party names, logos, and trademarks belong to their respective owners.
SECTION 9: THIRD-PARTY FEATURES AND WEBSITES
The Services may include payment services, tracking tools, social media features, applications, links, or other resources provided by third parties.
We do not own or control every third-party service and cannot guarantee that such services will always remain available, secure, accurate, or uninterrupted.
Your use of a third-party service may be governed by that provider’s own policies and terms. You should review those terms before submitting information or completing a transaction.
Links to external websites are provided for convenience and do not necessarily represent an endorsement. Nookloria is not responsible for external content, privacy practices, security measures, products, or services.
Questions or disputes concerning a third party’s independent products or services should be submitted directly to that provider.
SECTION 10: RELATIONSHIP WITH SHOPIFY
Shopify supplies ecommerce technology that helps us operate the online store. Shopify is not the seller of Nookloria products, and the sales agreement for a purchase is between you and Specialty Pet Products.
Specialty Pet Products remains responsible for the products it sells, customer support, order fulfillment, returns, and other obligations arising from customer transactions.
To the fullest extent permitted by law, Shopify and its affiliates are not responsible for injury, loss, damage, or disputes arising solely from products purchased from Nookloria.
Certain Shopify-operated features may also be governed by Shopify’s own terms and privacy notices.
SECTION 11: PRIVACY AND PERSONAL INFORMATION
Our collection and use of personal information are described in the Nookloria Privacy Policy posted on the website.
Because our storefront is supported by Shopify, Shopify may collect and process information concerning your access to and use of the Services. Information may also be shared with payment processors, fulfillment partners, carriers, analytics providers, and other service providers when reasonably necessary to operate the store.
Some service providers may process information in countries other than the country where you live. Please review our Privacy Policy for information about the categories of data collected, how data is used, and the choices or rights that may be available to you.
By using the Services, you acknowledge that you have had an opportunity to review the applicable privacy policies.
SECTION 12: REVIEWS, COMMENTS, AND OTHER SUBMISSIONS
You may be able to submit reviews, photographs, suggestions, comments, questions, or other content, collectively referred to as “User Content.”
You retain ownership of original User Content. By submitting it to us, you grant Specialty Pet Products a non-exclusive, worldwide, perpetual, sublicensable, transferable, and royalty-free license to store, reproduce, modify, publish, display, distribute, and use that content in connection with operating, improving, and promoting Nookloria and the Services.
You represent that:
You own the User Content or have permission to submit it
Your submission is truthful and based on a genuine experience
Any incentive or compensation connected with the submission has been disclosed
The content does not infringe intellectual property, privacy, publicity, or other rights
The content does not contain unlawful, abusive, deceptive, obscene, or malicious material
You may not impersonate another person, submit a review using a misleading identity, or misrepresent the source of User Content.
We may review, refuse, edit, or remove User Content that violates these Terms or applicable law. We are not required to publish every submission, keep submissions confidential, provide compensation, or respond.
SECTION 13: WEBSITE ERRORS AND CORRECTIONS
Website information may occasionally contain a typographical mistake, outdated statement, technical error, or omission relating to pricing, product specifications, inventory, discounts, shipping costs, or delivery estimates.
We may correct or update inaccurate information and, when reasonably necessary, cancel an affected order. If a correction materially affects an order that has already been submitted, we will attempt to notify you using the contact details associated with the purchase.
Nothing in this section limits any consumer remedy that cannot lawfully be excluded.
SECTION 14: ACCEPTABLE USE
You may use the Services only for lawful purposes.
You must not use or attempt to use the Services to:
Break a law, regulation, or legally binding order
Commit fraud or submit false payment, identity, or delivery information
Infringe intellectual property or privacy rights
Harass, threaten, defame, or harm another person
Upload malware, viruses, or harmful code
Send unsolicited advertising, spam, or deceptive communications
Scrape, crawl, harvest, or collect data without authorization
Interfere with website operations or security controls
Bypass purchase limits or access restrictions
Impersonate Nookloria, another customer, or another individual or organization
Copy, resell, or commercially exploit the Services without permission
Use automated tools in a way that places an unreasonable burden on the Services
We may restrict access, cancel orders, or suspend accounts when we reasonably believe these requirements have been violated.
SECTION 15: SUSPENSION AND TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to all or part of the Services if you violate these Terms, engage in suspected fraud or unlawful behavior, threaten the security of the Services, or expose Nookloria, its customers, or its service providers to material harm.
Termination does not eliminate payment obligations or liabilities that arose before termination.
Sections concerning intellectual property, User Content, disclaimers, liability, indemnification, governing law, and other provisions intended by their nature to survive will remain effective.
SECTION 16: SERVICE DISCLAIMER
We make reasonable efforts to operate and maintain the Services, but we do not promise that website access will always be uninterrupted, timely, secure, or error-free.
Online content is provided for general informational and shopping purposes. You are responsible for evaluating whether a product is suitable for your needs and, when applicable, your pet.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND DIGITAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
THIS MAY INCLUDE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
This section does not exclude an express product warranty provided by Nookloria or any guarantee, warranty, or consumer right that cannot legally be waived.
SECTION 17: CONSUMER GUARANTEES
Some states, provinces, countries, and territories provide mandatory warranties or remedies for defective, unsafe, incorrectly described, or undelivered products.
Nothing in these Terms is intended to remove, restrict, or replace a legal right that cannot be excluded by contract.
Where applicable law gives you stronger protection than these Terms, the mandatory legal protection will apply.
SECTION 18: LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPECIALTY PET PRODUCTS, NOOKLORIA, AND THEIR OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS ARISING FROM YOUR USE OF THE SERVICES.
THIS MAY INCLUDE LOSS OF PROFITS, REVENUE, SAVINGS, BUSINESS OPPORTUNITIES, DATA, OR REPLACEMENT COSTS, WHETHER THE CLAIM IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANOTHER LEGAL THEORY.
This limitation applies only to the extent allowed by law. It does not exclude liability that cannot lawfully be limited, including liability for fraud, intentional misconduct, gross negligence, or death or personal injury where applicable law prohibits exclusion.
Nothing in this section limits remedies available under mandatory product safety, consumer protection, or statutory warranty laws.
SECTION 19: INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Specialty Pet Products, Nookloria, and their affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable legal costs arising from:
Your material breach of these Terms
Your unlawful or unauthorized use of the Services
Your infringement of another person’s rights
User Content submitted by you
This obligation does not apply to the extent a claim results from the negligence, misconduct, or legal responsibility of a party seeking indemnification.
We will provide reasonable notice of an indemnifiable claim and may participate in or control the defense. You agree to provide reasonable cooperation. We will not agree to a settlement that imposes a nonfinancial obligation on you without your reasonable consent.
SECTION 20: EVENTS OUTSIDE OUR CONTROL
We are not responsible for a failure or delay caused by circumstances reasonably beyond our control, including natural disasters, severe weather, transportation interruptions, labor disruptions, government restrictions, customs delays, public health emergencies, internet failures, cyber incidents, or interruptions affecting carriers or service providers.
This section does not remove rights or remedies that applicable consumer law requires us to provide.
SECTION 21: SEVERABILITY
If a court or other competent authority finds any part of these Terms unlawful, invalid, or unenforceable, that part will be enforced to the greatest extent legally permitted or separated from the Terms.
The remaining provisions will continue in effect.
SECTION 22: WAIVER AND COMPLETE AGREEMENT
A delay or failure by either party to enforce a provision does not waive the right to enforce that provision later.
These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Policy, and any additional terms displayed for a particular product or promotion, form the complete agreement concerning your use of the Services.
They replace earlier discussions, statements, or versions relating to the same subject, except where applicable law provides otherwise.
Headings are included for convenience and do not alter the meaning of a provision.
SECTION 23: ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written approval.
We may transfer these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, or transfer of the Nookloria business, subject to applicable law.
Any transfer will not reduce mandatory rights already available to you.
SECTION 24: GOVERNING LAW AND DISPUTES
These Terms and transactions with Specialty Pet Products are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Subject to any mandatory consumer rights or jurisdictional protections, disputes may be brought before a state or federal court with appropriate jurisdiction in North Carolina.
If you live in a jurisdiction whose consumer laws require the application of local law or permit proceedings in your home jurisdiction, those mandatory protections remain available to you.
Before starting formal proceedings, you are encouraged to contact us so that we can attempt to resolve the matter directly.
SECTION 25: UPDATES TO THESE TERMS
The current version of these Terms will remain available on this page.
We may revise the Terms to reflect operational changes, new features, legal requirements, security practices, or changes to the Services.
If a revision materially affects your rights, we will provide notice when required by law. Updated Terms will become effective on the date stated in the notice or when posted if no separate date is specified.
Continued use of the Services after an update becomes effective constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.
SECTION 26: CONTACT INFORMATION
Questions concerning these Terms of Service may be directed to:
Nookloria
Operated by Specialty Pet Products
156 Corporate Blvd
Indian Trail, NC 28079
United States
Email: service@nookloria.com
Phone: +1 866-540-7457