Privacy Policy

Last Updated: July 29, 2026

This Privacy Policy explains how Specialty Pet Products, operating under the Nookloria brand, collects, uses, discloses, and protects personal information when you visit our website, purchase a product, communicate with us, or otherwise use our online services.

In this Policy, “Nookloria,” “we,” “us,” and “our” refer to Specialty Pet Products. Where applicable privacy law uses the term “controller” or “business,” Specialty Pet Products is the entity responsible for the processing described in this Policy.

By using our website or providing personal information, you acknowledge the practices described below.

Personal Information We Collect

The information collected depends on how you interact with Nookloria.

Information You Submit

We may receive information directly from you when you:

Place or attempt to place an order

Create or manage a customer account

Join an email or promotional list

Submit a product review

Contact customer care

Request a return or refund

Participate in a survey, promotion, or giveaway

This information may include:

Full name

Email address

Telephone number

Billing and delivery addresses

Account credentials

Order history and product selections

Customer service messages

Return and refund information

Product reviews, photographs, or other submitted content

Payment information is provided to Shopify, PayPal, card processors, or other authorized payment providers. Nookloria does not store complete payment card numbers or card security codes on its own systems.

Information Collected Automatically

When you visit or interact with the website, we and our technology providers may automatically collect:

Internet Protocol address

Browser type and language

Device type and operating system

Cookie and device identifiers

General location derived from an IP address

Pages viewed and links selected

Shopping cart and checkout activity

Referral source

Date, time, and duration of a visit

Website errors and performance information

This information may be gathered through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Where Information Comes From

We may collect personal information from:

You directly

Your device or browser

Shopify and connected ecommerce services

Payment processors

Shipping and fulfillment partners

Advertising, analytics, and social media providers

Fraud prevention and security services

Customer support and review platforms

Other parties when you authorize them to share information with us

How We Use Personal Information

We may process personal information for the following business and commercial purposes:

Order Management

To verify payment, confirm purchases, prepare orders, arrange delivery, provide tracking information, and administer returns, replacements, or refunds.

Customer Care

To answer questions, investigate problems, respond to requests, and maintain records of customer communications.

Account Administration

To create and maintain customer accounts, authenticate users, and preserve account preferences.

Store Operation and Improvement

To understand how visitors use the website, troubleshoot errors, improve navigation, evaluate products, and develop new services or features.

Personalization

To remember your preferences, shopping cart, location settings, and previous interactions.

Marketing and Advertising

To send promotional communications when permitted and measure or improve the relevance of advertising.

Security and Fraud Prevention

To authenticate transactions, detect suspicious activity, enforce store policies, protect accounts, and prevent fraud or misuse.

Legal and Compliance Purposes

To maintain business records, satisfy tax and accounting requirements, respond to lawful requests, protect legal rights, and comply with applicable laws.

Legal Bases for Processing

If laws in your location require us to identify a legal basis, we may process information because:

It is necessary to complete a purchase or provide a requested service

We must comply with a legal obligation

We have a legitimate business interest that is not overridden by your rights

You have provided consent

Processing is necessary to establish, exercise, or defend legal claims

Where processing depends on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the consent was withdrawn.

Cookies and Similar Technologies

Nookloria uses cookies and related technologies to operate the store and understand how it is used.

These technologies may include:

Necessary Cookies

These support essential functions such as account access, shopping carts, security, checkout, and fraud prevention. Disabling them may prevent the website from functioning correctly.

Preference Cookies

These remember selections such as language, region, and other site settings.

Analytics Cookies

These help measure website traffic, visitor interactions, performance, and technical problems.

Advertising Cookies

These may be used to measure campaigns, limit repeated advertisements, or display advertising based on browsing activity.

Where required, nonessential cookies will be used according to the choices submitted through our cookie banner or privacy controls.

You may also block or delete cookies using your browser settings. Doing so may remove saved preferences or interfere with certain store features.

Information about cookies used by Shopify is available at:

https://www.shopify.com/legal/cookies

Shopify and Payment Providers

Our online store is hosted and supported by Shopify. Shopify may process device, account, transaction, checkout, and order information to provide its platform and related services.

Shopify may process information in countries outside your place of residence. Its handling of personal information is also governed by applicable Shopify privacy notices:

https://www.shopify.com/legal/privacy/consumers

Payments may be handled by PayPal, Shopify Payments, card networks, banking institutions, or other payment providers displayed during checkout.

These providers use personal and transaction information according to their own privacy policies and legal obligations.

How Personal Information Is Disclosed

We may disclose personal information to service providers that assist with:

Website hosting and ecommerce operations

Payment authorization and processing

Product fulfillment and shipping

Order tracking

Customer support

Fraud detection and account security

Cloud storage and technical maintenance

Analytics and performance measurement

Email and marketing communications

Advertising and campaign measurement

Professional services, including accounting, insurance, and legal advice

These providers receive information only for legitimate operational purposes and are expected to handle it under appropriate contractual or legal obligations.

We may also disclose information:

To comply with a subpoena, court order, or lawful government request

To investigate fraud, security incidents, or policy violations

To protect customers, pets, our business, or another person’s legal rights

As part of a merger, acquisition, financing, restructuring, or sale of business assets

When you direct or authorize us to do so

Advertising and Analytics Partners

Depending on the advertising and analytics services enabled on our store, third parties may use cookies, pixels, or similar technologies to collect information about interactions with our website and other online services.

These providers may include:

Meta, including Facebook and Instagram
https://www.facebook.com/privacy/policy

Google
https://policies.google.com/privacy

AppLovin, including Axon
https://legal.applovin.com/privacy

These partners may use collected information to provide analytics, measure advertising, prevent fraud, or personalize content and advertisements.

Their processing is governed by their respective privacy notices. The specific providers active at a given time may vary according to our advertising tools and store configuration.

Sale, Sharing, and Targeted Advertising

Nookloria does not sell personal information in exchange for money.

However, certain disclosures involving advertising cookies or pixels may be defined as a “sale,” “sharing,” or “targeted advertising” under some state privacy laws, even when no money is exchanged.

Where applicable law provides this right, you may opt out through an available “Your Privacy Choices” or data-sharing opt-out page, your cookie settings, a qualifying browser preference signal, or by contacting us.

When legally required, we treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device sending that signal.

Because there is no universally accepted standard for traditional Do Not Track signals, the website may not respond to every DNT setting. Global Privacy Control and any store privacy controls are handled separately as described above.

Data Retention

We keep personal information only for as long as reasonably necessary to:

Complete transactions and provide customer service

Maintain required tax, accounting, and business records

Resolve disputes and enforce agreements

Prevent fraud and protect the Services

Comply with legal or regulatory obligations

The retention period may vary depending on the type of information, our relationship with you, and applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, or alteration.

Payment data is transmitted to authorized payment providers through protected checkout systems. Access to customer information is limited to personnel and service providers who require it for legitimate business functions.

No website, transmission method, or storage system can be guaranteed completely secure. You should use a unique password, protect your devices, and contact us promptly if you believe your account or personal information has been compromised.

If a security incident requires notification under applicable law, we will notify affected individuals and relevant authorities in the manner and timeframe required by that law.

International Data Transfers

Nookloria, Shopify, fulfillment providers, and other service partners may process personal information in the United States or other countries.

Privacy laws in those countries may differ from the laws where you live. When required, appropriate contractual or legal safeguards will be used for international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information held about you

Obtain a copy of certain information

Correct inaccurate personal information

Request deletion of personal information

Restrict or object to certain processing

Withdraw consent

Request data portability

Opt out of targeted advertising or certain data sharing

Limit certain uses of sensitive personal information

Appeal a decision concerning a privacy request

You may also unsubscribe from promotional emails using the link included in those messages.

To submit a privacy request, contact service@nookloria.com. Please describe the request and provide enough information for us to locate the relevant records.

We may need to verify your identity before completing a request. Verification information will be used only for that purpose.

You may use an authorized agent where permitted by law. We may ask for proof that the agent has authority to act for you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

California Privacy Notice

If the California Consumer Privacy Act, as amended, applies to our handling of your information, California residents may have rights to:

Know the categories and specific pieces of personal information collected

Know the sources, purposes, and categories of recipients

Request correction or deletion

Opt out of the sale or sharing of personal information

Limit certain uses of sensitive personal information

Receive equal service and pricing when exercising privacy rights

The categories collected may include identifiers, customer records, commercial information, internet or network activity, general geolocation information, and inferences associated with shopping activity.

We do not knowingly sell or share personal information belonging to consumers under 16 without legally required authorization.

Requests may be submitted through:

Email: service@nookloria.com
Phone: +1 866-540-7457

Where required and available, you may also use the store’s data-sharing opt-out page or a recognized Global Privacy Control signal.

EEA, United Kingdom, and Similar Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar rights, you may be entitled to request access, correction, erasure, restriction, objection, or portability.

You may withdraw consent where consent is the applicable legal basis. You may also object to direct marketing at any time.

If you believe your information has been handled unlawfully, you may submit a complaint to the data protection authority in your country. We encourage you to contact us first so we can try to address the concern.

Children’s Privacy

The Nookloria website and online store are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from a child under 13. If we learn that such information was collected without legally required parental consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact service@nookloria.com.

Email and Marketing Choices

We use email addresses to send purchase confirmations, delivery updates, customer service responses, and other transactional communications.

If you subscribe or otherwise provide legally valid permission, we may also send product updates, offers, or promotional messages.

Our commercial emails will:

Use accurate sender and subject information

Identify promotional content where required

Include a valid business mailing address

Provide a working unsubscribe method

We will process valid unsubscribe requests as required by applicable law. Opting out of marketing does not prevent necessary messages about an existing order, account, return, or other transaction.

Third-Party Websites

Our website may link to services or websites operated independently from Nookloria.

We are not responsible for their privacy practices, security, or content. Review the privacy policy of an external service before providing personal information.