Shipping Policy
This policy describes how Nookloria prepares, dispatches, and delivers purchases placed through our online store. Please review the information below before completing your order.
How We Fulfill Orders
Nookloria offers practical products created for pets and the people who care for them. Depending on product availability and the customer’s destination, orders may be dispatched from one of our approved manufacturing partners or international fulfillment centers.
Shipping products through this network helps us maintain a wider product selection, manage inventory responsibly, and offer competitive online pricing.
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Order Preparation and Shipping Charges
Processing Time
Most orders require 2 to 4 business days for payment verification, product inspection, packing, and shipment preparation.
During holidays, promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.
Business days do not include weekends or public holidays.
Shipping Charge
A flat shipping fee of $5.99 applies to each order, regardless of the delivery destination. The applicable charge will be displayed during checkout.
Processing time is separate from the estimated transit time listed below.
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Delivery Estimates
Once an order leaves the fulfillment facility, estimated transit times are:
United States: 10 to 15 business days
Canada, United Kingdom, and Australia: 11 to 16 business days
Other international destinations: 15 to 20 business days
These timeframes are provided as estimates. Actual delivery may be affected by carrier operations, local postal services, customs inspections, severe weather, public holidays, or other circumstances outside our control.
Nookloria cannot guarantee delivery on a specific date.
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Tracking Your Shipment
A dispatch confirmation will be sent to the email address provided at checkout after your package has been handed to the shipping carrier. This message will include your tracking number when tracking is available.
Please allow 1 to 3 business days for the carrier’s system to display the first tracking event. A short delay between label creation and the first scan does not necessarily mean the package has stopped moving.
If you do not see your shipping confirmation, please check your spam or junk folder before contacting us.
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International Duties and Import Charges
International purchases are shipped with customs duties and import taxes unpaid.
If a destination country applies import duties, local taxes, brokerage fees, or customs charges, those costs must be paid by the recipient. Such fees are determined by local authorities and are not included in the product price or Nookloria shipping charge.
Customs procedures vary by country and may occasionally extend the delivery timeline. Nookloria is unable to control customs decisions or reimburse charges collected by government authorities or local carriers.
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Changes and Cancellations
Our fulfillment team begins preparing purchases shortly after they are submitted.
To request an address correction, order change, or cancellation, email service@nookloria.com within 12 hours of placing your order. Include your order number and a clear description of the requested change.
We will make a reasonable effort to assist, but requests cannot be guaranteed once packing or fulfillment has started. After an order has entered processing or has been dispatched, it can no longer be modified or canceled.
Customers are responsible for reviewing their shipping address and contact information before completing checkout.
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Packages Damaged During Delivery
If an item arrives damaged, contact service@nookloria.com within 72 hours of delivery.
Please include:
Your order number
A description of the damage
Clear photographs of the item and its packaging
After the information has been reviewed and the shipping damage has been verified, Nookloria will arrange a replacement at no additional charge.
Please retain the damaged item and its original packaging until our support team confirms that they are no longer required.
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Shipments Lost in Transit
If tracking has stopped updating for an extended period, please contact us so we can review the shipment with the carrier.
When the shipping carrier officially confirms that a package was lost while in transit, Nookloria will provide a replacement without an additional product or shipping charge.
Contact Information
Nookloria
Operated by Specialty Pet Products
156 Corporate Blvd
Indian Trail, NC 28079
United States
Phone: +1 866-540-7457
Email: service@nookloria.com